Customer Service

SHIPPING & DELIVERY

Once payment has been cleared, your item will be dispatched the following day. On the rare occasion due to unforeseen circumstances, it may take a little while longer, however we can provide you with a tracking number so you can to track and trace your delivery online. All deliveries are made to the address provided. Please ensure you address details are correct and you provide a mobile number or contact telephone number for the consignment note. Some transport companies charge a re-delivery fee for items that are undelivered.

Please note, we are not liable for any loss, theft or damage to any goods during shipping. You need to select shipping insurance on checkout in order to be covered in the unlikely event your item is damaged or lost.

 

RETURNS & REPLACEMENTS

If you have purchased an item and changed your mind or decided you don’t need it anymore, you can return the item provided it is within 14 days from the date of purchase, subject to the following conditions:

  • The item must be in its original packaging, not opened, not used and returned in the same packaging that it was delivered.
  • The item and packaging must be in perfect condition and we are able to put it straight on the shelf.
  • The packaging must not be damaged in any way, with no stickers or writing on the packaging.
  • You have advised us that you wish to return the item via email parts@gpttools.com.au and have received a product return approval number.
  • Freight charges both ways will be at the purchaser’s expense and handling fees will be charged.
  • Handling fees will be $10.00 for any item weighing between 0-20kgs and $20.00 for any item weighing between 20 plus kgs.
  • A credit will then be issued for the difference to be used on the purchase of another item.

Please note that if the item does not return as stated above, additional charges may apply.

  • ORDERING

    Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
    We supply and despatch our products to customers within Australia only.
    We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
    All prices are in Australian Dollars (AUD) and are inclusive of GST. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.

PAYMENT, PRICING & PROMOTIONS

Payments
We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors. 
All transactions are processed in AU

What is SSL?
SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilises two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.

Taxes
The GST sales tax of 10% is included in all product prices and tax amounts are provided with each invoice.

Promotions & New Products
Promotions and NEW products will be available time to time on our web site, you will also be notified via email if you registered to our Newsletter.

VIEWING ORDERS

To view the orders in your account information, click on “MY ACCOUNT” at the bottom footer of any page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”. Then click on the tab in the sidebar menu that says “MY ORDERS”, where you will be able to view all the orders you have placed, both past and present.

UPDATING ACCOUNT INFORMATION

To change your account information, click on “MY ACCOUNT” at the bottom footer of any page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.< br /> To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”. To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”. To subscribe or unsubscribe to the GPT Power Tools newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe.

PRIVACY & SECURITY

Privacy Act 1998 as amended by the Privacy Amendment Private Sector Act 2000 The personal information which is provided to Total Tools Industrial (TTI) from our clients part of TTI primary function is not and will not be made available for commercial purposes and is only used for the primary purpose for which it is supplied. TTI collects personal information to build mailing lists for commercial purposes and is not a list broker. The accuracy and quality of personal information is governed by the accuracy and quality data supplied by our clients When purchasing from gpttools.com.au your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. Secure Sockets Layer (SSL) technology with 128 bit encryption protects the security of your online order information. When you place an order online and provide your credit card number, SSL encrypts all personal information including your card number, name and address. With this encryption, only we have the ability to decode your information. Our privacy policy and our security forms part of all our negotiations and contractual arrangements and will be made available in written form on request. A person can request access to personal information held by us about that person. We will permit access in accordance with the Privacy Act and National Privacy Principles. We will notify our client if any person has requested access to information about that person provided to us by our client Any personal information which is found to be inaccurate, incomplete or not up-to-date will be notified to our supplying client, and will be corrected as soon as we have been provided with the correct information by our client. Where practicable TTI will maintain the anonymity of an individual in a database of personal information unless identification of an individual is necessary for the purposes for which TTI uses such information in accordance with the Privacy Act. TTI does not and will not collect or use sensitive information as defined in the Privacy Act. Should sensitive information be provided to TTI it will comply with the Privacy Act and national Privacy Principles concerning that information. TTI will use its best endeavors to comply with its obligations under the Privacy Act and the National Privacy Principles to the extent that the Act and those principles apply to TTI Total Tools Business.